You may visit our website without revealing any personal information wherever permissible. Certain transactions may require submission of personal information like profile updates and certain databases. We will not sell, swap or rent, or otherwise disclose to any third party any personal information for commercial purpose and such information will be utilized only for the purpose stated. To accomplish such purpose we may disclose the information to our employees, consultants and other concerned having a genuine need to know the information.

Our web server may record the numerical Internet Protocol (IP) address of the computer you are using, Information about your browser and operating system, date and time of access and page which linked you to our website. This information may be used to administer and improve our website and to generate aggregate statistical reports and such like purposes.

We may use cookies and pixels or transparent GIF files to track session information and/or to deliver customizable and personalized services and information and/or for other purposes of website such information is anonymous and not personally identifiable.

Any information collected ordinarily is not disclosed to third parties but may be disclosed in limited circumstances as and if required by law, court order, statutory bodies, rules & regulations or for improving our website or for the security of our network or for any purpose as deemed necessary.

Our website contains links to other independently run websites within our network and to some websites outside our domain that are not controlled by us and are not covered by this privacy policy. We are not responsible for the privacy practices, security or content of such websites.

While we make our best efforts to protect the privacy of users however we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

This privacy policy may be revised/modified/amended at any point of time at the sole discretion of the University.

Grievance Redressal, Student Support and Escalation

How to reach University Support Services?

  1. The Student Support Team can be reached via Students My Account
  2. The student can logon to their My Account and students can post their queries enabling the support team to revert for query resolution.
Particulars Contact Details Cell Number Remark
MyAccount - Ticketing System esupport@onlinevgu.com
This is First Contact Point where through Self-Service Portal, the student raises a Support Ticket through My Account for Support
Support Level 1 studentdesk@onlinevgu.com If through Ticketing System, query is not responded or resolved then mail to Support ID
Support Level - 2 studentdesk@onlinevgu.com XXXXXXX New Number would be incorporated If the above Support Level does not respond or resolve connect to Second Level
Support Level - 3 Director’s Mail ID XXXXXXX New Number would be incorporated If Second Level does not respond or resolve connect to Third Level

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