Grievance Redressal, Student Support and Escalation

How to reach University Support Services?

  1. The Student Support Team can be reached via Students My Account
  2. The student can logon to their My Account and students can post their queries enabling the support team to revert for query resolution.
Particulars Contact Details Cell Number Remark
MyAccount - Ticketing System esupport@onlinevgu.com
This is First Contact Point where through Self-Service Portal, the student raises a Support Ticket through My Account for Support
Support Level 1 studentdesk@onlinevgu.com If through Ticketing System, query is not responded or resolved then mail to Support ID
Support Level - 2 studentdesk@onlinevgu.com XXXXXXX New Number would be incorporated If the above Support Level does not respond or resolve connect to Second Level
Support Level - 3 Director’s Mail ID XXXXXXX New Number would be incorporated If Second Level does not respond or resolve connect to Third Level

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